Returns & Exchanges
14-day returns on unopened jars — under the Egyptian Consumer Protection Law
14 Days
Return Window
Sealed Only
Food-Safety Policy
3–5 Days
Refund Processed
Eligible for Return
Damaged product on arrival
Wrong item sent to you
Manufacturing defect
Expired product or less than 3 months to expiry
Product does not match its description
Not Eligible for Return
Opened or used jars, or a broken seal (food safety)
Damage caused by misuse
Requests made after 14 days from receipt
No invoice / proof of purchase
Return due to taste preference only
How to Return Your Order
- Contact us on WhatsApp or email with your order number and reason
- Our team reviews your request within 24–48 hours
- If approved, we arrange a pickup from your address
- We receive and inspect the item
- Your refund or exchange is processed
Refund Methods
| Payment Method | Refund Method | Timeline |
|---|---|---|
| Cash on Delivery | Refunded via InstaPay | 3 – 5 Business Days |
| InstaPay | Refunded to your InstaPay | 2 – 3 Business Days |
Want to start a return?
Reach out to us via WhatsApp and we will guide you through the process.