Returns & Exchange Policy

We prioritise the safety and quality of our food products

No returns or exchanges after receipt

Inspect your order with the courier

Report any issue before accepting

Policy

Due to the nature of our products and to safeguard their safety and quality, we do not accept return or exchange requests after the order has been received.

We kindly ask customers to inspect the order and verify the condition of the products in the presence of the delivery representative before accepting it.

By accepting the order, the customer confirms that they have inspected the products and received them in good condition, and no return or exchange requests will be accepted thereafter.

Received a damaged or wrong item? If you receive a damaged, incorrect, or clearly defective product, please notify the delivery representative before accepting the order so the matter can be handled immediately.

Have a question?

Reach out to us on WhatsApp and we will help you right away.

This policy does not affect any rights granted by the applicable Egyptian Consumer Protection Law.